Fully trained and managed, Australian-based eCommerce customer support services.
Premium service for as little as $9.90 p/h + GST 9am – 9pm.*
Trusted by top Australian brands for 14 years (and counting).
You’re building a brand that people love and you
deserve the support that reflects that.
That’s where we come in.
At Preface, we offer customer service teams that are trained, managed, and ready to go.
All from right here in Australia.
Our fully-managed teams work with some of the country’s best-loved brands
to deliver premium service, so you can focus on what’s important to you.
Never worry about your customer service again.
We deliver an end-to-end experience for your customers and for you. From the initial enquiry, to making sure an order is delivered, to assisting with after sales issues. Training, rosters, hiring, sickies – all covered. Your customers will never go unanswered.
Real people, real empathy, real common sense.
Our eCommerce support experts deliver the ultimate customer experience, designed to surprise, delight and exceed your customer’s expectations.
Tens of thousands in sales each month.
Driven as a direct consequence of our service. All while maintaining an elite 95+ CSAT score. The more customers we deal with, the more sales you make – an investment not a cost.
Only pay for what you use.
A weekly billing cycle, that is instantly scalable for those crazy times that always happen in thriving eCommerce businesses.
We already know your systems – no training required.
Rapid deployment via a team who bring a wealth of experience working with premium brands, in-house teams, 3PL partners, eCommerce systems and international customer bases.
The basics, done exceptionally.
Fast response times, extraordinary reading comprehension, proactive issues management and communication. The stuff that makes all the difference.
* pricing based on tickets volumes and complexity. $9.90 per hour is indicative of 70 tickets per week.
We’ve spent over a decade navigating the ever-evolving world of CRM platforms.
We don’t just know the tools, we know how to make them work for you.
Better CX. Sharper results.
Here are just a few of the platforms we’ve worked with:
I cannot live without this team!
My day runs smoothly knowing I have the Preface Team working with me to tackle all enquires,
there is no task too difficult for them! Their professionalism and support are highly valued,
and it shows through our customer feedback.
The BEST in the field by far.
Looking for premium Customer Support services? Talk to our local team today.
