On Demand Social Media Management
We’ll handle your social media headaches; so you can focus on what matters..
Get a fully managed response team without the cost or hassle of full-time staff.
Start today — enjoy your first 2 weeks free.
We handle trolls, protect your reputation, and make your fans feel heard. Simple.

You’ll be in great company. We help look after brands big and small. Casual and laid back, or strict and protective.

You’re too busy to handle this.
We’ll be direct here. You’re the expert in what you do, and that’s what you should be spending your time on.
Social Media is a fantastic way to get leads, start conversations and put yourself in front of the right people. But monitoring and managing it all day isn’t where you should be focused. Leave the trolls and lead gathering to us.
It’s what we do.
Monitoring Social Media, that’s what we do here. All day. And we’re good at it. Our teams have helped protect, engage, and look after some of Australia’s best brands. And now we’re ready to look after you too. Get started now and leave your page, and reputation in our hands.
What is ‘On Demand Social Media Management’?
On Demand Social Media Management is an expert team of community managers watching your page. Answering customer questions, helping them with quotes, amplifying positive feedback and keeping your brand and customers safe from spam, scams and malicious actors.
How do you offer it at this price?
Preface’s social media expertise comes from managing communities of some of Australia’s biggest brands. And managing large volumes of activity can really start to add up when you’re paying by the hour. On Demand Social Media Management shares those resources across more brands so you know you’ve got someone watching you all day, ready to step in when needed. You’ll have experienced community managers supporting you, without the premium price tag.
How does it work?
We capture the key information your customers need to know during our simple onboarding process. Your website, product info, opening hours, how to get a quote and how to pass on feedback. You name it.
From there our team check in regularly to make sure you don’t miss buying questions, customer feedback and stay on top of any risks. Anything outside of that is captured and sent through to your preferred email, contact form or phone number. And that’s it.
Choose the tier below that meets your needs. Your first invoice will cover 3 months at your chosen tier, so there’s no setup or introductory costs.
No surprise costs
There’s no surprises or gotchas in pricing around here. Sign up for the plan you need, and that’s what you’ll pay. We’re here if you need to add on more value later or get super busy. But we’re all about transparency and simplicity. Same price, every month so you can manage your costs.
Cancel anytime. No long-term commitment.
Plans designed for real business owners. No surprise costs. No contracts.
Silver
Protect your brand- Regular monitoring of your social media accounts (Mon-Fri 9am-5pm)
- Key customer questions/feedback answered
- Spam/abuse hidden and banned
- Up to 3 social media accounts
- High risk/opportunities escalated
- Up to 50 responses a week
Gold
Higher volumes- Regular monitoring of your social media accounts (7 days a week 9am-5pm)
- Regular checks and responses for online reviews
- Key customer questions/feedback answered
- Spam/abuse hidden and banned
- Up to 3 social media accounts
- High risk/opportunities escalated
- Up to 100 responses a week
Platinum
Full time coverage- Regular monitoring of your social media accounts (7 days a week up to 10pm)
- Regular checks and responses for online reviews
- Monthly content recommendations
- Key customer questions/feedback answered
- Spam/abuse hidden and banned
- Up to 3 social media accounts
- High risk/opportunities escalated
- Up to 150 responses a week
How does free sound?
Join today and get your first 2 weeks free.
*Initial invoice is for your first 12 weeks of service (3 calendar months) and will only include the costs for 10.
Need more?
If things get busier and you need additional help, we can scale up no problems*. But if you’re always busy? Chat to us about custom pricing.
* Surge pricing starts at $75 + GST for 50 additional responses/week.