How prepared are you to hire a solo social media or community manager? Here’s what you’ll need to know to make the best choice for both of you.
Blog
Our musings, placed in a metaphorical bottle and cast into the ocean that is the internet.
Tim Hanslow Articles
Interview questions for social media managers
We’ll dig into the right questions to ask, and what to look for in the answers to find the right social media manager for you.
Role Definitions – Before you advertise a social media job – define it
Defining a role properly makes it easier to hire the community manager or social media expert you really need.
Why “Send us a DM” isn’t always the right answer
You can’t have every conversation in public. But are you choosing to bring conversations into private messages at the right time? Or even in the right way?
How to write escalations to internal teams
Tim Hanslow, head of social media talks about writing escalations for internal teams. What to know, what to avoid, and how to know if you’re getting it right.
The Doorman Fallacy and Customer Service
Tim Hanslow, head of social media digs into the doorman fallacy and why your frontline teams are a critical part of everything you do