Online reputation management might start with monitoring, but there’s a lot more to it than that…
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Our musings, placed in a metaphorical bottle and cast into the ocean that is the internet.
Social Media Articles
Can you recognise a good community manager?
If you’ve got a solo social media person, they’ve got skills the rest of you don’t. And hiring for that can be tough… Let’s see what you need to know.
Hiring a solo social media manager
How prepared are you to hire a solo social media or community manager? Here’s what you’ll need to know to make the best choice for both of you.
Interview questions for social media managers
We’ll dig into the right questions to ask, and what to look for in the answers to find the right social media manager for you.
Why “Send us a DM” isn’t always the right answer
You can’t have every conversation in public. But are you choosing to bring conversations into private messages at the right time? Or even in the right way?
How to write escalations to internal teams
Tim Hanslow, head of social media talks about writing escalations for internal teams. What to know, what to avoid, and how to know if you’re getting it right.