Tim Hanslow, head of social media digs into the doorman fallacy and why your frontline teams are a critical part of everything you do
Blog
Our musings, placed in a metaphorical bottle and cast into the ocean that is the internet.
Social Media Articles
Consumer trust and AI replies in social media
Tim Hanslow, discusses customer trust and the impacts of AI and language models on it in social media and customer service
The hidden audience in every customer interaction. Everything is a first impression on social media
Tim Hanslow, discusses the fine line between comments that poke a bit of fun and those that could actually be perceived as bullying.
Fun VS Bullying. The power of amplification in social media.
Tim Hanslow, discusses the fine line between comments that poke a bit of fun and those that could actually be perceived as bullying.
5 tips for monitoring and managing risk in Social Media.
Head of Social and Strategy Tim Hanslow, looks back on his career and offers his 5 biggest tips for Monitoring and Managing Risk in Social Media.
Do you know how AI works? A beginners guide.
AI always has an answer, but it might not always be right. Tim digs in to explain what your AI tools are really doing. And more importantly, what they’re not.