You can’t have every conversation in public. But are you choosing to bring conversations into private messages at the right time? Or even in the right way?
Blog
Our musings, placed in a metaphorical bottle and cast into the ocean that is the internet.
social media engagement Articles
How to write escalations to internal teams
Tim Hanslow, head of social media talks about writing escalations for internal teams. What to know, what to avoid, and how to know if you’re getting it right.
The Doorman Fallacy and Customer Service
Tim Hanslow, head of social media digs into the doorman fallacy and why your frontline teams are a critical part of everything you do
Consumer trust and AI replies in social media
Tim Hanslow, discusses customer trust and the impacts of AI and language models on it in social media and customer service
The hidden audience in every customer interaction. Everything is a first impression on social media
Tim Hanslow, discusses the fine line between comments that poke a bit of fun and those that could actually be perceived as bullying.
Fun VS Bullying. The power of amplification in social media.
Tim Hanslow, discusses the fine line between comments that poke a bit of fun and those that could actually be perceived as bullying.